Menzer Joan

I checked with the agent and no tickets were deleted. We are also seeing the number increase from the report delivery snapshot and the live dashboard - example:

Delivered 12/12:

Viewing 12/13:

Hi - I have a dashboard which is set with a bookmark to filter (at the dashboard level) for tickets created, unsolved, solved  "Last Week" (11/28 - 12/4) I have scheduled delivery for Sunday. For some reason the number of created tickets has changed from the snapshot that I received on Sunday (12/5) to today (12/8). I think I can understand why unsolved/solved might change, but wondering why the number of created tickets would change? 

Received 12/5:

 

Dashboard 12/8: