Juli Hackenberger
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Atividade mais recente por Juli Hackenberger-
Juli Hackenberger comentou,
We are having the same issue. If we have a report that does not have any tickets that meet the criteria we get a "corrupted file". It causes a lot of questions and while easily explained, every tim...
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Juli Hackenberger comentou,
It would be helpful to be able to run a report in Explore to get a report on macros created and macros updated within a time period along with being able to report on macro usage without the use of...
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Juli Hackenberger comentou,
To add an addition to this request, being able to see the article votes on the article would be helpful as well.
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Juli Hackenberger comentou,
Hello Orsolya, When will the separate up votes and down votes be available?
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Juli Hackenberger comentou,
I agree, this would be very helpful for us as well.
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Juli Hackenberger criou uma publicação,
Feature Request: Formatting for Excel files when exporting reports from Explore
The formatting for the Explore reports is not staying the same when exporting as an Excel file. If I set the column width in the dashboard and have allow multiline checked, I would expect the Excel...
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Juli Hackenberger criou uma publicação,
Feature Request: Article Down Vote Reporting
While the new ability to report on thumbs up votes for articles is helpful, we have a significant need to be able to also report on thumbs down votes. This would allow us to better refine our artic...
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Juli Hackenberger criou uma publicação,
Ticket creation from IVR
We use Five9 for our voice solution. We are trying to have tickets created by the IVR instead of the Five9 Adapter. We need to set this up for better call and ticket routing. Has anyone had any su...
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Juli Hackenberger criou uma publicação,
Not able to view email content
ConcluídaWe are having an issue with emails that are forwarded to Zendesk and viewing the content of the email in the ticket. When we open the ticket, what was written in teh email is not displayed. If we c...
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Juli Hackenberger comentou,
For the comment stating " If there are no queries or dashboards accessed in Explore for more than 30 days, the data refresh interval is automatically changed to weekly. When at least one query is a...