Nadine
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Nadine comentou,
I feel like if the parent ticket is solved, it should be possible to notify all side conversations. for us that usually means that no side conversation needs attention anymore but if it would be po...
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Nadine criou uma publicação,
Notify side conversation if parent is solved
Hello, if a parent ticket is solved or a side conversation is closed, there is no update in the side conversation. It would be nice to be able to add triggers to add a comment or change the status ...
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Nadine comentou,
thanks. it seems however that HTTP targets has been deprecated. https://support.zendesk.com/hc/en-us/articles/4408826284698-Announcing-the-deprecation-of-HTTP-targets-and-conversion-to-webhooks I w...
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Nadine comentou,
thanks for getting back. the link to the potential workaround doesnt seem to work. could you refer me there again please? :)
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Nadine criou uma publicação,
Side conversation updated if parent ticket is solved
Is there any way to get notified in a side conversation, either via a comment or change of status, if the "parent ticket" is solved? For us there is not really a point to check the side conversatio...
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Nadine criou uma publicação,
Add Apps info in Api
E.g. for Jira App in Zendesk: usage or updates are not visible on ticket logs when checking via API. This might be something that would be good to have, at least a logged event about the creation ...