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Edwards, Taylor

Entrou em 11 de nov. de 2021

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Última atividade em 05 de jan. de 2022

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Edwards, Taylor comentou,

ComentárioBuilding reports

Gotcha. 

The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent.  It lists a 1 for those still active, and a 0 for those who are no longer with the company.  Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.


Hopefully they fix the Agent formula soon.

Exibir comentário · Editado 05 de jan. de 2022 · Edwards, Taylor

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Edwards, Taylor comentou,

ComentárioBuilding reports

CJ,

What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section.  And then filter that on Assignee Role = Agent.

Exibir comentário · Publicado 04 de jan. de 2022 · Edwards, Taylor

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Edwards, Taylor comentou,

ComentárioBuilding reports

Could you please update this article with the following metrics:


Number of New Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Number of Solved Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Created Tickets vs. Solved Tickets variance on:

  • all the normal date ranges: a single date, last week, last month, etc.

Exibir comentário · Publicado 11 de nov. de 2021 · Edwards, Taylor

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