Karina C (Persona)

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Avoid answer bot messages being sent to customers in Flowbuilder

Was there a resolve on this? We are running into same. We would like the customer to fill out form like previous chat product and move them immediately to form to connect them with an agent.  

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• Karina C (Persona)
• Criado 24 de maio de 2023 21:50
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

I agree with Joshua. I have upvoted your comment. I think this feature would help to keep eye on our agents. If we cannot see their macros until they are sent to a customer, that is an issue.

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• Karina C (Persona)
• Criado 28 de março de 2023 15:45
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

I agree Maddie F. I am not sure how this isn't an admin feature already. Sure we can find out after the fact in ticket reviews but it would be highly beneficial to be able to review agent macros wi...

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• Karina C (Persona)
• Criado 28 de novembro de 2022 22:42
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

Hey Zendesk. Knock knock. Any comments or updates? I second third and fourth the request for this feature.

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• Karina C (Persona)
• Criado 13 de outubro de 2022 18:23
• 3 votos