Pesquisas recentes


Sem pesquisas recentes

Kyle Pease's Avatar

Kyle Pease

Entrou em 26 de set. de 2022

·

Última atividade em 14 de nov. de 2024

Seguindo

0

Seguidores

0

Atividade total

28

Votos

20

Assinaturas

4

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Kyle Pease

Kyle Pease comentou,

ComentárioTicket automation and collaboration

I'm not able to check this box, its greyed out.

Exibir comentário · Publicado 14 de nov. de 2024 · Kyle Pease

0

Seguidores

0

Votos

0

Comentários


Kyle Pease comentou,

ComentárioAccount settings of the ticketing system

still waiting for this

Exibir comentário · Publicado 04 de out. de 2023 · Kyle Pease

0

Seguidores

3

Votos

0

Comentários


Kyle Pease comentou,

ComentárioGeneral questions about email and email template

Any chance we could use the "From" email in zendesk instead, as the requester by default?

Using the Reply-To has been causing us issues for years with our netsuite back end unfortunately.

Exibir comentário · Publicado 22 de jun. de 2023 · Kyle Pease

0

Seguidores

0

Votos

0

Comentários


Kyle Pease comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

@... Anton de Young @... Heather Rommel  Can we make this happen? It is a critical feature for any companies handling automated emails in major platforms such as Netsuite.

Here's a sample of what we have inbound:

From: "Customer Name (Customer Primary Email)" <system@sent-via.netsuite.com>
 
We'd like to replace the default Reply-to as requester with (Customer Primary Email) as the requester in the ticket. Right now we are doing this manually and it is a waste of time, we need to automate it.
 
In the meantime, has anyone found a workaround? I'm looking to add the target email address into the email template body and then make a trigger to update the requester based on that body text.

Exibir comentário · Publicado 26 de set. de 2022 · Kyle Pease

0

Seguidores

1

Votos

0

Comentários