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Danielle

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    38
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Atividade mais recente por Danielle
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    Danielle criou uma publicação,

    Automating removal of terminated employees

    1. Comunidade
    2. Zendesk Suite Q&A

    Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...

    • Danielle
    • Criado
    • 4 seguidores
    • 1 comentário
    • 1 voto
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    Danielle comentou,

    1. Comunidade
    2. Zendesk APIs
    3. API update to ticket group

    Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!

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    Danielle criou uma publicação,

    API update to ticket group

    1. Comunidade
    2. Zendesk APIs

    Hi community!  I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...

    • Danielle
    • Criado
    • 3 seguidores
    • 3 comentários
    • 0 voto
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    Danielle comentou,

    1. Comunidade
    2. Feedback - Ticketing System (Support)
    3. Multiple AND/OR conditions in Views, Triggers and Automations

    PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...

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    Danielle criou uma publicação,

    Using two fields to confirm email address

    1. Comunidade
    2. Feedback - Ticketing System (Support)

    I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

    • Danielle
    • Criado
    • 11 seguidores
    • 12 comentários
    • 3 votos
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    Danielle criou uma publicação,

    Measuring effectiveness of macro use

    1. Comunidade
    2. Zendesk Suite Q&A

    Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

    • Danielle
    • Criado
    • 3 seguidores
    • 2 comentários
    • 1 voto
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    Danielle comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. End Users with Multiple Open Tickets

    @... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!

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    Danielle criou uma publicação,

    End Users with Multiple Open Tickets

    Respondida
    1. Comunidade
    2. Zendesk Suite Q&A

    I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...

    • Danielle
    • Criado
    • 4 seguidores
    • 3 comentários
    • 0 voto
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    Danielle criou uma publicação,

    LinkedIn Best Practices

    Respondida
    1. Comunidade
    2. Zendesk Suite Q&A

    Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...

    • Danielle
    • Criado
    • 5 seguidores
    • 2 comentários
    • 0 voto