Jacob Hill

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

When will we be able to reorder the statuses that we have created?

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• Jacob Hill
• Criado 26 de janeiro de 2023 18:41
• 0 voto

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Can we limit the statuses to specific ticket forms? This would help me build out a change request process. The other ticket forms don't need to see the "Pending Approval" status for example. The ne...

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• Jacob Hill
• Criado 26 de janeiro de 2023 18:20
• 8 votos

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?

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• Jacob Hill
• Criado 24 de janeiro de 2023 18:49
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

This feature is really needed.

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• Jacob Hill
• Criado 14 de novembro de 2022 13:18
• 0 voto

1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

Is there a way to ignore bad ratings so that they don't show up in an agent's stats?

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• Jacob Hill
• Editado 16 de setembro de 2022 16:05
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Support Tip: How to change the ticket Subject using a trigger

I agree, I would love to be able to update the subject (and the native due date field) with a trigger!

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• Jacob Hill
• Criado 23 de fevereiro de 2022 20:19
• 0 voto

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Is there any way that the organization condition can be checked from the server, opposed to using client-side JavaScript?

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• Jacob Hill
• Criado 9 de fevereiro de 2022 19:30
• 0 voto