Monika Schrenk

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Searching in attachement would also help further productivity in ISS, as this feature could help some automation projects  

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• Monika Schrenk
• Criado 17 de junho de 2022 10:29
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could a...

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• Monika Schrenk
• Criado 17 de junho de 2022 10:26
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

In my opinion it would be very helpful to add the signature to side conversation emails and in case we forward a comment via email. Very often those conversation to outside of my organisation and I...

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• Monika Schrenk
• Criado 17 de junho de 2022 10:21
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Email forwarding

I think those features will really help the communication with the light agents. Please support this request.

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• Monika Schrenk
• Criado 17 de junho de 2022 10:51
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Location of attachment download link after signature

I think this is a very good idea that helps to recognise the attachement  

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• Monika Schrenk
• Criado 17 de junho de 2022 08:11
• 0 voto