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Markus Schulz

Entrou em 24 de mai. de 2022

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Última atividade em 14 de jun. de 2024

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Atividade mais recente por Markus Schulz

Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Also from our point of view this is an important feature especially for B2B (e.g., to display the organization name).

 

Please implement this feature!

Exibir comentário · Publicado 14 de jun. de 2024 · Markus Schulz

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Markus Schulz comentou,

ComentárioAttachments and CCs

Dear Marino,

Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.

BR,

Markus

Exibir comentário · Editado 11 de fev. de 2024 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Scott,

The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV.

BR,

Markus

Exibir comentário · Publicado 09 de ago. de 2023 · Markus Schulz

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Markus Schulz comentou,

ComentárioAttachments and CCs

This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.

If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!

Exibir comentário · Publicado 22 de mai. de 2023 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.

BR,

Markus

Exibir comentário · Publicado 18 de jan. de 2023 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Dear Jorn,

We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).

Maybe it helps but of course zendesk has to provide this function in the near future.

BR,

Markus

Exibir comentário · Publicado 18 de jan. de 2023 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Q&A - Tickets and email

My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

Exibir comentário · Publicado 24 de ago. de 2022 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.

Exibir comentário · Publicado 20 de jun. de 2022 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

This is very important for our daily work!

Exibir comentário · Publicado 19 de jun. de 2022 · Markus Schulz

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Markus Schulz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Also my useres ask for this feature from time to time. Please implement it!

Exibir comentário · Publicado 19 de jun. de 2022 · Markus Schulz

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