Dan Cabrera

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

Re. Natalie Doran I so agree with you.  Every single time I have to use Zendesk, I have to resize something and hunt around for the text I want.  It's so frustrating, every single time I use it.  I...

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• Dan Cabrera
• Criado 24 de outubro de 2023 17:21
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Announcing Composer resize persistence - We need your feedback :)

Anything that helps is much appreciated because Zendesk has fallen so far.  Every-single-ticket is a new frustration.  I have to adjust that stupid editor box around to see everything.  All I need ...

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• Dan Cabrera
• Criado 26 de setembro de 2023 19:11
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

Between this and the strange new editor that hogs the screen and also doesn't allow you to toggle between Internal and Public replies... are these changes run/made by people that actually use the p...

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• Dan Cabrera
• Criado 26 de setembro de 2022 19:22
• 2 votos

1. Support
2. ...
3. Setting up Agent Workspace
4. Activating and deactivating the Zendesk Agent Workspace

The hard loss of real estate on screen is one thing, but I just realized you can no longer swap public/private replies without the text going away.  Also, the tab now shows the requester instead of...

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• Dan Cabrera
• Criado 21 de setembro de 2022 23:44
• 1 voto