Lukáš Kuzník

Hello,

it is also happening when new case is created and our technicians are not receiving notifications….what is unacceptable!

this was not happening in the past but in the last weeks it happens very often.

ZenDesk Engineers - please check last releases in ZenDesk system….maybe something went wrong there or needs to be adjusted a bit.

Dear Gaurav Parbat 

thank you for your feedback.

the issue is opened from 2017 in this chain and maybe even older chain exist - means that this is not one piece of feedback but the general issue already for more than 7 years

the main problem for us is that users created follow-up cases by mistake (they overlooked the different email address) are sharing sensitive data related to a new support case with users involved in previous case (followed one) - and this is a BIG SECURITY ISSUE which should be fixed immediatelly as a hot-fix and not “maybe” in 2025 !

thanks for understanding

Lukas

Dear ZenDesk support,

please fix this issue.

There are 2 updates we need :
1. give us possibility to generally turn off option

2. give us possibility to unlink follow up tickets for companies who wants to continue with follow up function

Thanks in advance

Lukáš