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Gokcem Gokce Kaplan's Avatar

Gokcem Gokce Kaplan

Entrou em 04 de dez. de 2021

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Última atividade em 16 de set. de 2024

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Gokcem Gokce Kaplan criou uma publicação,

Publicação Developer - Zendesk Apps Framework (ZAF)

I have an appllication running  on ticket_sidebar. 

I am using Zaf client ("1.0.0-beta.47")

I load and parse the ticket iinformation as follows :

 

function showSsoInfo() {
  client.get('ticket').then(function (data) {
    const requesterEmail = data['ticket'].requester.email;
    const createdAt = Date.parse(data['ticket'].createdAt);
    const ticketId = data['ticket'].id;
    const organization = data['ticket'].organization;
    if (organization !== undefined) {
      const externalId = organization.externalId;
      BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
    } else {
      BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
    }
  });
}

 

 

Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent. 

Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned. 

 

I couldn't reproduce the issue with v2-repl. 

 

Zendesk help desk suggested that I put the question here.

 

What could be wrong?

 

Best Regards,

Gokcem 

 

 

 

Publicado 13 de set. de 2024 · Gokcem Gokce Kaplan

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Gokcem Gokce Kaplan comentou,

ComentárioSecurity and user access in Zendesk Support

Hi, 

Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.

 

Exibir comentário · Publicado 04 de dez. de 2021 · Gokcem Gokce Kaplan

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