Pesquisas recentes
Sem pesquisas recentes

Gokcem Gokce Kaplan
Entrou em 04 de dez. de 2021
·
Última atividade em 16 de set. de 2024
Seguindo
0
Seguidores
0
Atividade total
3
Votos
0
Assinatura
1
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Gokcem Gokce Kaplan
Gokcem Gokce Kaplan criou uma publicação,
I have an appllication running on ticket_sidebar.
I am using Zaf client ("1.0.0-beta.47")
I load and parse the ticket iinformation as follows :
function showSsoInfo() {
client.get('ticket').then(function (data) {
const requesterEmail = data['ticket'].requester.email;
const createdAt = Date.parse(data['ticket'].createdAt);
const ticketId = data['ticket'].id;
const organization = data['ticket'].organization;
if (organization !== undefined) {
const externalId = organization.externalId;
BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
} else {
BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
}
});
}
Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent.
Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned.
I couldn't reproduce the issue with v2-repl.
Zendesk help desk suggested that I put the question here.
What could be wrong?
Best Regards,
Gokcem
Publicado 13 de set. de 2024 · Gokcem Gokce Kaplan
0
Seguidores
0
Votos
0
Comentários
Gokcem Gokce Kaplan comentou,
Hi,
Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.
Exibir comentário · Publicado 04 de dez. de 2021 · Gokcem Gokce Kaplan
0
Seguidores
5
Votos
0
Comentários