Steven Granner
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Comentários
Votos em atividade por Steven Granner-
While our agents using Agent Workspace have the ability to customize or disable sounds for "Incoming chats" or "new messages", they don't have the ability to do so for chats that are assigned to th...
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Our agents are reporting similar issues with copying/pasting text into the message composer in Support as well. When composing a message on an email ticket in particular, pasted text is stripped of...
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Hi Amisha Sharma, thanks for your followup. While I know Zendesk can't support the Typinator program we are using, I wanted to note that this program doesn't involve copying/pasting - the text aut...
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I agree with Matt! When a customer ends a chat or disconnects mistakenly during a conversation, it is likely that our agents will follow up with them via email. Having the ability to use what the a...
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I agree with Mitchell! Having the ability to accept larger file attachments in Zendesk Support without the need to use a third-party file hosting service (with security concerns) would be a great a...
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I agree with Mitchell! It would be great to see an increase in attachment size in Zendesk Support. For security reasons, we would love to be able to accept and manage attachments directly in Zendes...