Andy Neely

1. Comunidade
2. Feedback - Admin Center
3. Bulk end user deletion

We need to do periodic scrubs of our current end users to delete all end users based on inactivity time. Having a way to filter and sort by "last activity" (not just "last updated" since that can b...

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• Andy Neely
• Editado 12 de janeiro de 2023 01:54
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Timestamp in chat transcript in UTC

I also agree that having transcripts reflect the timezone of the Zendesk Account would be incredibly beneficial. This would help a LOT with customers since they often get confused by the time displ...

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• Andy Neely
• Criado 12 de janeiro de 2023 01:41
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. TIME on chat transcript email is not set to my timezone

I also agree that having transcripts reflect the timezone of the Zendesk Account would be incredibly beneficial. This would help a LOT with customers since they often get confused by the time displ...

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• Andy Neely
• Criado 12 de janeiro de 2023 01:41
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

Hi Zendesk! Echoing the request for a BCC function as well. We often need to add a specialist or email group from another department (who doesn't use Zendesk) to follow an email, but we do not want...

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• Andy Neely
• Criado 25 de março de 2022 22:41
• 1 voto