Masey Decker

We are also experiencing the same issue reported by Bobby https://support.zendesk.com/hc/en-us/articles/4408828223898/comments/6245187150234.

Can I also be updated on the resolution?

Jacob the Moderator the text following "Org Id: " differs depending on who opens the ticket. Essentially we have an integration with our platform which allows users to open a ticket in Zendesk using a "Report a Problem" workflow within our UI. This gets sent to Zendesk via API. Depending on which org they are a part of it will include an Org Id. I need it to capture those that do not have an org Id.

It's a bit complex because there are two places in the ticket that includes "Org Id: " and I need it to capture the second instance.

Thanks Jacob the Moderator. That doesn't quite solve my problem. The point of having it be as I stated previously is I need it to capture the tickets we get that don't have anything following "Org Id: " It has to go straight from "Org Id: " to "Title" and if I do as you say, it will capture any ticket whether it has anything after Org Id or not. Any other ideas? I've tried every variation of "Org Id: Title", "Org Id: Title", "Org Id:
Title", and  "Org Id:/nTitle" none of which work. 

I am trying to set up an automation where one of the conditions for the ticket description contains the following string:

"Org Id:

Title"

I tried doing

Ticket: Description>Contains the following string>Org id: Title 

but it isn't picking up any tickets as a condition match. If I just put "Org Id: " It picks up tickets but I need it to be specifically followed by Title on the new line. Any ideas on how to set this up?