Pesquisas recentes
Sem pesquisas recentes

KC
Entrou em 21 de jul. de 2022
·
Última atividade em 04 de out. de 2023
Seguindo
0
Seguidores
0
Atividade total
8
Votos
0
Assinaturas
4
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por KC
KC comentou,
Hi Brandon,
That sounds good. Thank you for the suggestion!
I'm trying it out with our account, and hope it achieve our goal here.
You have a wonderful day ahead!
Regards,
KC
Exibir comentário · Publicado 04 de out. de 2023 · KC
0
Seguidores
0
Votos
0
Comentários
KC comentou,
Hi Brandon,
Thank you for replying. Actually, my first pointer above refers to tickets created by agent-role members, but the requester's role is end-user. For that, I'm afraid that making 'Requester: Role is End-User' will not be precise.
Or, can you describe to me what does 'Channel: is Web Form' please?
Thanks again.
Exibir comentário · Publicado 03 de out. de 2023 · KC
0
Seguidores
0
Votos
0
Comentários
KC comentou,
Hi Experts,
How do I configure my satisfaction survey trigger in a way that:
- exclude satisfaction survey for tickets created by Agents/Members (not End User) as a new ticket?
- include satisfaction survey for 'Follow Up' tickets?
Any idea will be helpful. Thank you!
Exibir comentário · Publicado 02 de out. de 2023 · KC
0
Seguidores
0
Votos
0
Comentários
KC criou uma publicação,
We run our support on App, Mobile SDK integrated. We noticed problem with both of our iOS and Android app:
1. App's push notification doesn't work anymore.
2. JWT Authentication doesn't seem consistent in adding "green-tick" to logged in users.
3. When user kill the app, their Messaging history is likely to be flushed away. What's the logic for that?
Publicado 12 de set. de 2023 · KC
0
Seguidores
1
Votos
0
Comentários