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Bill Decker

Entrou em 01 de fev. de 2022

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Última atividade em 16 de jan. de 2025

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Bill Decker comentou,

Comentário na comunidadeZendesk EAP - New Article Editor in Guide

Patrycja Walencik Tested and confirmed, it is now working.  Thanks!

Exibir comentário · Publicado 16 de jan. de 2025 · Bill Decker

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Bill Decker comentou,

Comentário na comunidadeZendesk EAP - New Article Editor in Guide

Patrycja Walencik This is still happening, any updates?

Exibir comentário · Publicado 19 de nov. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - Article Multiplacement

Articles placed in more than one section are showing for each section in which they are placed in the Knowledge Context Panel search results.  Given this search still only provides 10 results without pagination, we are missing out on viewing other relevant search results.  My preference would be for the articles placed in multiple sections to show only once in the search results, but list each section in which they reside, allowing agents to select the specific article/section they wish to link to the ticket.

 

 

 

Publicado 19 de nov. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - Article Multiplacement

When choosing a section to place an article, you have to click the checkbox or radio button.  Hovering your mouse over the section will highlight it, and if you click that highlighted bar, a selection indicator will appear on the left side, but it will not be “officially” selected until you click the checkbox or button.

 

Publicado 25 de out. de 2024 · Bill Decker

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Bill Decker comentou,

Comentário na comunidadeZendesk EAP - New Article Editor in Guide

It appears I can once again ctrl+click a link in the editor to open said link.

Exibir comentário · Publicado 04 de set. de 2024 · Bill Decker

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Bill Decker comentou,

Comentário na comunidadeZendesk EAP - New Article Editor in Guide

Ann Le 

Did you affected articles revert back to their original state once you were removed from the EAP?

Exibir comentário · Publicado 04 de set. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - New Article Editor in Guide

In attempting to create a new content block, I've found that it cannot be done if the article begins with a

tag.  However, if you add a regular line of text that has a

tag before the

element, content blocks CAN be created.

Publicado 27 de ago. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - New Article Editor in Guide

Formatting options for text, when choosing to Bold, Italicize, or Underline, are hidden from view and you are unable to tell which headers are bold in the Editor view.  Even when you select the specific text, it is confusing when trying to check if it is Bold.  It appears bolded text is designated by a highlighted B icon in the Text Formatting dropdown, yet when selecting unbolded text, the B icon shows as outlined.   This is confusing when trying to spot check formatting from the editor.  It would be great if the Text Formatting Options were returned to the toolbar and not in a dropdown.

Publicado 26 de ago. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - New Article Editor in Guide

Before moving to the new editor we were able to generate a PDF from the previous editor. 

 

Previous method: We have collapsing tables that display all text in the editor, but not in the KB view.  We would highlight all text of the article in the editor > Ctrl + P > Save to PDF to generate a PDF of just the text and graphics from the article.

 

Current: Doing the same steps brings over the entire webpage instead of just the selected text and graphics.  However, if you don't highlight a graphic, it will load just the text but only if you right click the highlighted portion and select “Print…” from the menu.

 

Publicado 22 de ago. de 2024 · Bill Decker

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Bill Decker criou uma publicação,

PublicaçãoZendesk EAP - New Article Editor in Guide

You used to be able to hold Ctrl and click a hyperlink in the editor to open it.  You can no longer do that.

 

Publicado 22 de ago. de 2024 · Bill Decker

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