Julia Ross

We are using the Agent Workspace and need to route chats to certain departments based on chat tags and not visitor tags. Would using the Javascript API be a good route for this?

Context: We have patients and practitioners chatting in and we have a group for each of these types of reach outs. Solvvy tags all of our chats with Patient or Practitioner tags based on the selection made through the Solvvy workflow. With the Javascript API, would we be able to do "If chat tag = practitioner then add visitor tag = practitioner" so that we can then route the chats via the chat triggers?