Alex Gillum-Webb
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Alex Gillum-Webb comentou,
I could not get the above working with assignee tags. In case anyone is looking to specify specific agents then an alternative is to use the Agent IDs in an array: IF IN([Assignee ID],ARRAY("user_i...
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Alex Gillum-Webb criou uma publicação,
Help with adding External Links as dummy 'Sections' on Categories page
Hi Folks, I've created two 'dummy' sections to appear on the categories page, called 'Documentation' and 'Integration Guides' - they are links to external URLs. Its pretty much there, but I want th...
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Alex Gillum-Webb comentou,
Jumping in on this - how are we able to contact customer support at the moment? I had a couple of things I want to discuss but 'support@zendesk.com' appears to raise a ticket, that gets auto-solved...
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Alex Gillum-Webb comentou,
+ 1 Another request for this here. I wanted to re-map our articles by product type, so using products at category level, to give our customers a better experience when browsing our knowledge base. ...