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Entrou em 14 de abr. de 2022

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ComentárioBusiness rules

Hi, we accidentally created a tag that I would like to remove and make sure it doesn't get added to even more tickets. How do I do that? I have found how to remove it from all tickets, but when we receive more tickets containing the word, it gets added again as a tag (it's the Dutch equvalent of "from" or "of" so that's almost all tickets!) 

I've tried creating an automation for it, but I keep getting an error:

What I've entered is: 

All conditions: ticket status = smaller than closed
One or more of the conditions: ticket tag contains at least one of the following: van
One or more of these actions: ticket: remove tag - van

I hope someone can help. Thanks in advance! 

Exibir comentário · Publicado 14 de abr. de 2022 · Aida

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