TheAnalyst PRO Support Team

DITTO- ALL THIS FROM Adrian V. We second this!!!

"We are not interested in having users sign up for accounts on our Zendesk platform.
We have no desire for comments from our users in our support articles.
And we certainly don't need to confuse the hell out of our users by asking them to create a second account in addition to the one they set up on our production site.

We only want to use Zendesk as

1. A means for facilitating email communications with our users in a ticketing system, and
2. Hosting our collection of support articles.

We are also strongly considering moving away from Zendesk as there seems to be no way around this.