Holly Jania

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

It would be great to have agent statuses without omnichannel

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• Holly Jania
• Criado 19 de outubro de 2022 17:33
• 4 votos

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

Any updates to when this will be released to general ZD users? 

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• Holly Jania
• Criado 24 de junho de 2022 17:07
• 3 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request: Order Article Attachments

We would like this as well!

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• Holly Jania
• Criado 17 de junho de 2022 14:20
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Any updates to this?

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• Holly Jania
• Criado 16 de junho de 2022 20:40
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to check User Tags in Triggers and Automations

Any update on this?

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• Holly Jania
• Criado 26 de abril de 2022 21:39
• 0 voto

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can views be refreshed automatically?

We've also been experiencing issues. 

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• Holly Jania
• Criado 18 de fevereiro de 2022 20:29
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Have there been any updates to this? Clients can now select "Open" "Awaiting your reply" and "Solved" But I still don't see an option for "On-hold"?

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• Holly Jania
• Criado 12 de janeiro de 2022 17:15
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to disable reCAPTCHA for clients?

Hi Maria,  I appreciate the reply, but I was wondering how to remove it for Zendesk whenever a client logs in. 

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• Holly Jania
• Criado 1 de novembro de 2021 13:42
• 0 voto