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Evy Verhoeven

Entrou em 24 de mar. de 2022

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Última atividade em 27 de mai. de 2024

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Evy Verhoeven comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

Exibir comentário · Publicado 27 de mai. de 2024 · Evy Verhoeven

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Evy Verhoeven comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

Exibir comentário · Publicado 23 de ago. de 2022 · Evy Verhoeven

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Evy Verhoeven comentou,

ComentárioTicket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

Exibir comentário · Publicado 24 de mar. de 2022 · Evy Verhoeven

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