Tiziana Plumitallo
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Tiziana Plumitallo comentou,
Hi Sean Chuang! Thank you for the link, in here I can find how to route to groups, while it would be nice to route to specific agents, inside the same group, if the other agents are busy. So they ...
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Tiziana Plumitallo criou uma publicação,
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy
RespondidaIt would be nice to have the possibility to decide which agents should take the calls (if we have multiple agents online) - and select which agents should be the backup in case the others are busy