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Operations Support

Entrou em 08 de jul. de 2022

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Última atividade em 22 de set. de 2022

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Operations Support comentou,

ComentárioZendesk policies and agreements

Its cool how ppl snake in with a pretty solution post after its been solved - where do i get those "Zendesk Pro" badges? 

Exibir comentário · Publicado 22 de set. de 2022 · Operations Support

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Operations Support criou uma publicação,

Publicação Feedback - Help Center (Guide)

Ever since last week I have been experiencing this issue where if I try to edit code for a certain theme that I imported from github (that is no longer connected to github) and hit save, I get an error message that says "Failed to Save theme". I am then re-directed back to the workbench page. This is frustrating because I was most of the way done with editing this theme. I have mostly only changed the CSS and I am not sure why this would be happening now. It was not happening for the first few weeks of making edits and now when I am mostly done I cannot save. Any suggestions?Errorbelow

Editado 22 de set. de 2022 · Operations Support

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Operations Support comentou,

Comentário na comunidade Q&A - Help center and community

Hi, I'm not sure why the Zendesk team hasn't pointed people in the right direction with this issue but I found an article that implicitly solves this issue. 

To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

Exibir comentário · Publicado 11 de jul. de 2022 · Operations Support

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Operations Support comentou,

ComentárioZendesk policies and agreements

I found another post that implicitly answers my question. To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

To allow unsafe HTML in HTTP responses

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Settings > Security, click Display Unsafe Content check box.
3. Click Update.

With this checked you should be able to embed. 

Link to article 

Exibir comentário · Editado 11 de jul. de 2022 · Operations Support

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Operations Support comentou,

ComentárioUsing themes and customizing your Help Center

UPDATE: To find this setting it is actually

1. In Guide, on the sidebar, click the Settings icon.
2. Under Guide Setting > Security, click Display Unsafe Content check box. 
3. Click Update.

Exibir comentário · Editado 11 de jul. de 2022 · Operations Support

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Operations Support comentou,

ComentárioZendesk policies and agreements

What about the ability to iframe another resource into an article? This seems necessary. 

Exibir comentário · Publicado 08 de jul. de 2022 · Operations Support

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Operations Support comentou,

Comentário na comunidade Q&A - Help center and community

Anyone have any updates on this? This is a necessary feature.

Exibir comentário · Publicado 08 de jul. de 2022 · Operations Support

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