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Bob Rosenbaum

Entrou em 22 de out. de 2021

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Última atividade em 19 de set. de 2023

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Bob Rosenbaum comentou,

Comentário na comunidade Q&A - Help center and community

Thanks very much Ifra Saqlain!
Yes, we already use the Draft attribute for some categories, but for others it looks like your code can work well. I am tweaking it slightly to fit the requirements of our Search Results page, as it is a bit different from the Copenhagen theme.
My thanks again for your quick assistance here.

Exibir comentário · Publicado 19 de set. de 2023 · Bob Rosenbaum

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Bob Rosenbaum comentou,

Comentário na comunidade Q&A - Help center and community

Hi Ifra Saqlain.

Could the approach described above be adapted for the hiding search results from an entire Category? We have several specific Categories that we want to effectively 'exclude' from all searches.

Thanks for any tips you can provide.

Exibir comentário · Publicado 18 de set. de 2023 · Bob Rosenbaum

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Bob Rosenbaum comentou,

Comentário na comunidade Feedback - Help Center (Guide)

+1 for this feature.

In our use case, we want to exclude content that is located in specific Categories from being included in any Guide searches.

Exibir comentário · Publicado 14 de set. de 2023 · Bob Rosenbaum

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Bob Rosenbaum comentou,

ComentárioSetting up Zendesk Guide

Our company was recently acquired. We have maintained our own zendesk subdomain for some years and now we have moved to the acquiring company's zendesk subdomain.

The technical change process described here went smoothly, however we have no way to direct users who still enter the old subdomain address to the new subdomain address (e.g.,  oldcompany.zendesk.com  >>  newcompany.zendesk.com). 

Existing users land on a zendesk page that says the Help Center no longer exists, instead of being automatically directed to the new help center. How can we create a permanent redirect that will remedy this situation?

Thanks.

Exibir comentário · Publicado 07 de fev. de 2022 · Bob Rosenbaum

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