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Moises Morales

Entrou em 24 de out. de 2022

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Última atividade em 16 de fev. de 2024

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Moises Morales comentou,

ComentárioEnd users and organizations

We're on pod 19. Does it mean the tickets will never show, what exactly happened to them and will the rollout fix them? 

Thanks, 

-Moises

Exibir comentário · Editado 16 de fev. de 2024 · Moises Morales

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Moises Morales comentou,

ComentárioEnd users and organizations

Hello team, it is stated that All of the merging organization’s tickets, including archived and closed tickets, are merged into the receiving organization, however, this was not our experience. We don't see the tickets from the old organization in the new organization. Is there something we are missing?

Also, what will happen to the tickets? Will there be a fix eventually when the feature is not in beta anymore? 

 

Thanks, 

Moises

Exibir comentário · Publicado 15 de fev. de 2024 · Moises Morales

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Moises Morales comentou,

ComentárioTicket management

Hello, 

 

If I delete an organization, will the tickets assigned to it be deleted as well? If not, how could I link the (closed) orphaned tickets to a new organization? 

 

Thanks.

Exibir comentário · Editado 24 de out. de 2022 · Moises Morales

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