HS

Is it possible to use a placeholder in Content Blocks for Help Center? My use case is for multibrand Help Centers - I would like to create one article to use across all brand Help Centers, with the brand name placeholder. Example: I have Brand A and Brand B. I would like the content block to be reused across both, with a placeholder for the brand name. 
"To edit your {{brand.name}} profile information, click the profile icon in the upper right corner and then select edit."

Can someone from Zendesk please explain why conditions can't be applied to multi-select fields? I want to be able to surface an additional field only when an agent checks a specific checkbox in a multi-select field.  

If a call was missed, how does that factor in here? Do missed calls get included in this recipe, or only calls that were actually answered?

How do SLAs work on Talk tickets? We need to apply SLAs to our phone calls to make sure we're meeting our contractual obligations, measured in seconds (not hours or minutes). Is this possible? 

I want a copy of the standard Zendesk Support dashboard, but with each tab limited to a specific Brand. This is to share with an external vendor who only supports one of our brands. I want them to be able to view and use the dashboard in Zendesk (they have an account in our instance), but where they cannot select which brand to view and are only able to see the data for a specified brand. Is there a way to accomplish this without editing each report in the dashboard? 

Why is ZD ignoring requests for this feature?? It is such basic functionality for any business/support phone line and does not make sense to have to use an external number workaround. Customers are missing our outbound calls because they see the 855 number and assume it's a spam call or telemarketer. I would like an update on the ETA for this please. 

Is there an article with best practices for setting up Talk SLAs? We've committed to our partners that 70% of phone calls received during business hours will be answered within 20 seconds. How to we set this up in Zendesk?