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Phil Baker

Entrou em 16 de out. de 2021

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Última atividade em 28 de dez. de 2023

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Atividade mais recente por Phil Baker

Phil Baker comentou,

ComentárioHow to customize the theme of the help center

Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.

Exibir comentário · Publicado 30 de set. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

What will trigger the need for you to merge an org? 

    We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted in duplicated organizations. 

How often do you encounter the need to merge organizations?

    We only encountered this with the import and don't anticipate any future duplications.

How do you currently merge Organizations in the absence of the Organization Merge feature?

    We can't merge so we assign the correct organization as the default for the user. 

What challenges do you face when trying to merge an org?

    The inability to list the closed/archived tickets under the correct organization.

Exibir comentário · Publicado 26 de mai. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi @...

What is the current status of this? The last update was January 20, 2022.

Thanks,

Phil

Exibir comentário · Publicado 06 de mai. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Chika Chima

Will this rollout allow uploads to Gather (community) posts?

Thanks,

Phil

Exibir comentário · Publicado 26 de abr. de 2022 · Phil Baker

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Phil Baker comentou,

ComentárioJira integration

Hi,

Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira  back to the ticket is broken.

Thanks,

Phil

Exibir comentário · Publicado 08 de abr. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Q&A - AI and automation

ZZ Graeme Carmichael

My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked.

Thanks,

Phil

Exibir comentário · Publicado 01 de abr. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Q&A - AI and automation

ZZ Graeme Carmichael

Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation.

Thanks,

Phil

Exibir comentário · Publicado 31 de mar. de 2022 · Phil Baker

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Phil Baker criou uma publicação,

Publicação Q&A - AI and automation

I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set conditions specific to test tickets I've submitted but the default automation still fires. Is there something special about the default automation that takes precedence? Also, is there a way to reset the "offered to requester" satisfaction value so I can retest the same ticket?

Thanks,

Phil

Publicado 30 de mar. de 2022 · Phil Baker

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Phil Baker comentou,

Comentário na comunidade Q&A - Apps and integrations

Hi,

Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end.

Also, the email I sent to developer@zoom.us went unanswered and I discovered the correct email address for Zoom developers is: developersupport@zoomus.zendesk.com

Thanks,

Phil

Exibir comentário · Publicado 11 de mar. de 2022 · Phil Baker

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Phil Baker comentou,

ComentárioAdditional ticket channels

Ditto, +1 

I too prefer the subject in the ticket tab over the customer name.

Exibir comentário · Publicado 02 de fev. de 2022 · Phil Baker

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