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Victoria Maurin

Entrou em 24 de ago. de 2023

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Última atividade em 20 de fev. de 2024

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Victoria Maurin criou uma publicação,

Publicação Feedback - Help Center (Guide)

Hello team, 

Context: a help center that uses multiple languages.

Current situation: when adding an attachment to a help center article, the attachment appears in all articles. 

For example, a help center exists in English and French. When adding an attachment in an English article, the attachment will also appear in the French article (and vice versa). 

I was wondering if this could be changed because it is not very handy to have attachments appearing automatically in all languages. Instead, could it be possible that the attachments only appear in the article they are attached to? 

Let me know if you need more information. 

Thanks in advance. 

Victoria

Publicado 20 de fev. de 2024 · Victoria Maurin

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Victoria Maurin criou uma publicação,

Publicação Feedback - Help Center (Guide)

Hi team!

Current situation: when a help center only has 1 category, the system does not display the category container, but instead displays only the sections within that category. 

Based on that logic, I have the following suggestion: 

I was wondering if the same logic could be applied when a section contains 1 single article. That way, instead of having to click on the section container and then on the article title, customers will only do 1 click. 

Let me know if you need more information. 

Thanks!

Victoria

Publicado 24 de ago. de 2023 · Victoria Maurin

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