Mads Hansen

Hi, 

Is the Comment text condition case sensitive?

Eg.
Will it fire on Hello in a ticket, if hello is written in the condition?
Or do we need to add both Hello and hello when we set up the rules? 

I'm +1 on this.

We got clients who would love if emoji reaction responses got implemented in messaging channels for Instagram, Twitter and Facebook.

+1 for this feature.

I hope Karl Gabbey's take will be considered as well.

Hi Tipene Hughes

I was told It wasn't possible to translate the First Message and Follow-up Message in a Messaging Web Widget.

It would be great if we could use Dynamic Content in these fields.

@...
Hi, any new on the Shared Channel feature in Slack?
As mentioned by @... https://support.zendesk.com/hc/en-us/articles/4408833756698/comments/4408849248666
 

Bump +1

This feature is also suggested here; 
https://support.zendesk.com/hc/en-us/community/posts/4409222622362

Bump +1
This feature is also suggested here; 
https://support.zendesk.com/hc/en-us/community/posts/4409222619802-Language-Message-average-waiting-time

We would like the end-user to see their request page as soon as they login to the Help Center.
It would be nice if this was possible to set via a system- or theme setting?

We are experiencing that malware scanners and anti-virus software are submitting bad ratings, on behalf of the end-user, when scanning urls in the csat email links to the online customer satisfaction survey. 

I would suggest a feature, where we could add Google reCAPTCHA v3 to the customer satisfaction survey in order to prevent the accidental ratings.

Many agents do followups on bad ratings – and it makes us look foolish when the end-user say they didn't submit a rating.