Riccardo Centomo
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Riccardo Centomo comentou,
Hi, What works well today with the SLA feature? We are ZD integrator partner, today the SLA in ZD is a nice colour flag in the view and in the ticket. The ZD customer that we help to onboard li...
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Riccardo Centomo comentou,
Hi Mei-E Loh it's possible to know if the SLA limitations First Reply Time, Next Reply Time, and Periodic Updates will be supported also for messaging channels? I refer to the article with this SLA...
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Riccardo Centomo comentou,
Hi Miles Ilog i think this article is in conflict with the article "Authenticating end users in messaging for the Web Widget" https://support.zendesk.com/hc/en-us/articles/4411666638746 that offer ...
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Riccardo Centomo comentou,
In the meanwhile we attempt the confirm from @... or Ashwin Raju a have another point. In a view, I'm trying to group by or order by the lookup field but it doesn't appear in the list like an custo...
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Riccardo Centomo comentou,
Hi, i'm trying to use the placeholder '{{ticket.ticket_field_option_title_ID}}' refer to a lookup field to email the name of the manager (light agent), but the result is the same value for the plac...
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Riccardo Centomo comentou,
Hi @Arianne Batiles Thanks for the reply. I speak about live chat via web widget classic, not the chat via web widget. We have created multiple Brand i out ZD account but though the web widget clas...
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Riccardo Centomo comentou,
Hi @Dane Adriano unfortunately i have tried to test with assign the tag from the chet trigger and then catch the tag from the Support trigger but the ticket created from the live chat doesn't have ...
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Riccardo Centomo comentou,
Hi, how about the brand assignment inside the ticket created from the live chat? Every ticket created from the live chat are assigned with the default Brand.. how can i assign the right Support Bra...
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Riccardo Centomo comentou,
Hi CJ Johnson, thanks for the reply. I know there is the opportunity to exclude some dashboard filters but my purpose is to not exclude them and understand how the query filters and the dashboard f...
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Riccardo Centomo criou uma publicação,
Unexpected behaviour of query filters and dashboard filters
Hi all, Unfortunately i have experienced the filter in the query doesn't limit the data can be view from the same query in the dashboard.. For example the follow query is filtered with ticket creat...