Zendesk System

Jahan Bronilla - thanks but that looks to be more on the agent workspace.

I am asking from an end-user perspective, when they view a ticket in their My activities, the latest comment shows at the top, they then need to scroll down to the bottom of the ticket to enter a reply to the ticket. If there are alot of comments back and forth, they need to scroll up and down to make sure they are responding to any updates/questions. 

Our end users would like the order of comments to be reversed and newest comment displayed at the bottom of the screen instead of the top - closer to where you enter in a response or new comment. 

The business reason is if the end user has many comments, they need to scroll back to the top especially if they are responding to comments from an agent.

Does anyone have a workaround that they have given to their end-users?

This is a big issue within my organization. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review and respond.

Moving to Zendesk this is one of the biggest complaints. Our customers who are in implementation cannot export the tickets to other team members who work those issues. We do not allow all users within an organization access to Zendesk so this is a growing issue.

We need our customers to be able to export their tickets for their organization and or their own tickets. 

I have several customers who need to see who requested the ticket under the My organizations tab, when can this field be added as a column? It was in the old version but not able to sort.

Is there a workaround trigger to manually update a custom field on the form when a new ticket is created?

Viktor Osetrov the issue is in the Organizational requests view for customers - the Requester is missing as an option to filter or add to the columns. My customers need to be able to see who is the requester and be able to filter on this. It was in the original requester screen, how can we add this back to the beta version.

Is there anyway to export a list of tickets to excel? Is this functionality that is being looked into for future?

I have many customers who are requesting this functionality.