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Welcome Break Holdings Ltd.

Entrou em 20 de dez. de 2022

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Última atividade em 01 de ago. de 2023

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Welcome Break Holdings Ltd. comentou,

ComentárioTicket basics

Hi there,

Is it possible to OPT out of the mandatory upgrade?

 

Zen never really has been an ITSM tool, but a post sales Q&A platform...  ideally we'll be moving to a more suitable tool and I'm not keen in faffing around trying to get various items to work as we need until then.

Exibir comentário · Publicado 01 de ago. de 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. comentou,

ComentárioExplore recipes

Thanks Gab,

 

I'll try this asap!

Exibir comentário · Publicado 09 de jan. de 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. comentou,

ComentárioExplore recipes

HI all,

I'm using : 

IF ([Update - Date] = (TODAY()) AND
 [Changes - Field name] = "group_id" AND
[Changes - New value] = "360000997078") THEN
[Update ticket ID]
ENDIF

and whilst it takes a while to run, it works... my question, how can I do this with YESTERDAY's date?  Can I do some form of "Today()-1" or similar?

 

WHY?
well, I'm trying to have this display as a KPI with Today/Yesterday showing an increase/decrease.  Which means I need two metrics, one for today, and one for yesterday, which means I can't (I don't think) use filters)

Exibir comentário · Editado 20 de dez. de 2022 · Welcome Break Holdings Ltd.

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