Support Lead

I got it, Brett. I'm unhappy that it's not possible to send this macro, for example, in two minutes after solving the ticket. We'll think of backend solutions.

Hey Brett,

Okay, I got it. Looks quite amazing. And is it possible to make some kind of automation like this macro will be sent in two minutes when the ticket is solved?

Hey Brett,

Oh, sounds great! So, I need to create a macro and then use the trigger you've mentioned above. Is it right?

Thank you, Brett!

But is it possible to make a CSAT survey in the ticket itself?

Hey Brett,

Thank you so much for the information!

It looks like what I need but will this trigger create a new message in the request? It looks like It will send an email. Or am I wrong? 

Hi everyone!

I'm very happy that there is such an amazing community. I have a question about the CSAT survey in the requests themselves. Has anyone created them? Is it possible to make a CSAT survey in the requests with a default CSAT? I mean that I want to make a feature that we will work in this way:

An agent solves the ticket, then in several minutes CSAT survey will be sent in the same ticket with the phrase like 'thank you for contacting us, rate our support and blah-blah-blah using two options:
1 - helped 
0 - didn't help

I guess that it might be more productive than a separate letter in several hours. If I miss the same topic (but i've looked for them), please share them. Thank you in advance! 

Hi! 

Is it possible to manage this Chanel in the way, so we'll get direct messages on Instagram like usual tickets in Zendesk? Without any buttons and similar features. 

Hi Eric,

Great to hear from you. Yep, you're right. So, the workflow looks in this way:

1. A client contacts us.

2. We identify a client by email and create a link to the amplitude with the events of this user, so our agents don't need to look for it manually but they'll have a direct link to the Amplitude page of this use directly by clicking on the link created in internal notes automatically after creating a ticket. Hope it sounds clear. However, I'm ready to share more details.

Have a good day! 

Hello!

Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a ticket is created by a client. Here is an example of such a link: http://link.ru/?email=name@gmail.com
How could we make such a feature? Does Zendesk have something which might help?