Charlie T

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Linked Ticket app

1) Why can I only make one child ticket? 2) Why do attachments not copy across? Can't even drag them in.

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• Charlie T
• Criado 9 de novembro de 2022 11:56
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Why is this restricted to agents rather than end users? I have tried the Linked Ticket app as a workaround but that doesn't copy attachments which is highly frustrating. I don't want an email side ...

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• Charlie T
• Criado 9 de novembro de 2022 11:55
• 0 voto

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk? Another totall...

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• Charlie T
• Criado 18 de julho de 2022 13:43
• 3 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Create a Zendesk view with "mentions"

It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel. Why have a mention feature and make it borderline impossible for agents to see their ...

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• Charlie T
• Criado 7 de julho de 2022 11:03
• 2 votos

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I increase the number of displayed views?

Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them. Moreover, why let us create so many views if we can't sodding...

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• Charlie T
• Criado 29 de junho de 2022 11:56
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

How on earth has this not been implemented?! We have organisation-specific services and need to offer organisation-specific support. We use organisation-specific zendesk email addresses, and I need...

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• Charlie T
• Criado 28 de junho de 2022 12:49
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Remove "Dashboard/Get Started" button

This is so annoying. Pls remove it. Why waste UI space?!

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• Charlie T
• Criado 9 de fevereiro de 2022 17:02
• 1 voto