Binh Du

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hello, Is there a way to have Zendesk send Slack notifications for SLA targets or violations? Currently there are no SLA selections in triggers, and no Slack for Zendesk Support integrations in Aut...

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• Binh Du
• Criado 20 de julho de 2023 17:44
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

In the description it states "Changing the availability status either adds or removes a tag on tickets with a Pending, On-Hold, or Solved  status, and optionally for all tickets with an Open status...

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• Binh Du
• Criado 12 de janeiro de 2022 00:18
• 1 voto

1. People
2. ...
3. End users and organizations
4. Adding tags to users and organizations

Hi Hervin, I appreciate your assistance with my questions. Unfortunately, the system does not apply agent tags to tickets when they are assigned. I have tested it and only Requester tags are applie...

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• Binh Du
• Criado 11 de janeiro de 2022 21:24
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Triggers and Automations - please share your feedback.

Hi I noticed this thread was still open so I was hoping to add to it with a request. Is it possible to add Agent or Assignee conditions to the Condition field in triggers? Currently the only option...

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• Binh Du
• Criado 11 de janeiro de 2022 20:20
• 0 voto

1. People
2. ...
3. End users and organizations
4. Adding tags to users and organizations

For triggers, the only option I can see are tags for tickets. In fact, there are Condition options for Ticket, Requester, or Other, but nothing for Assignee. How would I use agent/assignee tags in ...

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• Binh Du
• Editado 11 de janeiro de 2022 20:12
• 0 voto

1. People
2. ...
3. End users and organizations
4. Adding tags to users and organizations

Hello, Can an agent or assignee user tag be added to a ticket? Or for the example listed in the article, where can {{ticket.assignee.tags}} be used?

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• Binh Du
• Editado 7 de janeiro de 2022 22:09
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Tip: Displaying Subsection list on Category page

Thank you for your contributions everyone. I was able to set the subsections in the Category view, but how would I set the subsection to be listed before articles instead of after?

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• Binh Du
• Criado 5 de janeiro de 2022 18:05
• 0 voto

1. People
2. ...
3. End users and organizations
4. Managing custom user fields

Hi Dave, We originally thought we could set it up for Assignees as an Out of Office trigger. The conditions would be if the User Field (set as a checkbox) was checked for the Assignee, then for any...

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• Binh Du
• Criado 5 de janeiro de 2022 15:36
• 0 voto

1. People
2. ...
3. End users and organizations
4. Managing custom user fields

Currently when creating a custom user field and adding it as a condition in a trigger, it only applies to the Requester. Is it possible that the user field condition can be applied to the Assignee ...

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• Binh Du
• Editado 4 de janeiro de 2022 20:51
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Adding the organization name field to a ticket

Related question: Is it possible to hide the Organizational field to requesters that are associated with multiple organizations and just have the ticket be automatically associated with the Helpcen...

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• Binh Du
• Criado 15 de outubro de 2021 18:39
• 0 voto