Binh Du
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Binh Du comentou,
In the description it states "Changing the availability status either adds or removes a tag on tickets with a Pending, On-Hold, or Solved status, and optionally for all tickets with an Open status...
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Binh Du comentou,
Hi Hervin, I appreciate your assistance with my questions. Unfortunately, the system does not apply agent tags to tickets when they are assigned. I have tested it and only Requester tags are applie...
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Binh Du comentou,
Hi I noticed this thread was still open so I was hoping to add to it with a request. Is it possible to add Agent or Assignee conditions to the Condition field in triggers? Currently the only option...
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Binh Du comentou,
For triggers, the only option I can see are tags for tickets. In fact, there are Condition options for Ticket, Requester, or Other, but nothing for Assignee. How would I use agent/assignee tags in ...
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Binh Du comentou,
Hello, Can an agent or assignee user tag be added to a ticket? Or for the example listed in the article, where can {{ticket.assignee.tags}} be used?
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Binh Du comentou,
Thank you for your contributions everyone. I was able to set the subsections in the Category view, but how would I set the subsection to be listed before articles instead of after?
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Binh Du comentou,
Hi Dave, We originally thought we could set it up for Assignees as an Out of Office trigger. The conditions would be if the User Field (set as a checkbox) was checked for the Assignee, then for any...
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Binh Du comentou,
Currently when creating a custom user field and adding it as a condition in a trigger, it only applies to the Requester. Is it possible that the user field condition can be applied to the Assignee ...
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Binh Du comentou,
Related question: Is it possible to hide the Organizational field to requesters that are associated with multiple organizations and just have the ticket be automatically associated with the Helpcen...