Binh Du
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Atividade recente por Binh Du-
In the description it states "Changing the availability status either adds or removes a tag on tickets with a Pending, On-Hold, or Solved status, and optionally for all tickets with an Open status...
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Hi Hervin, I appreciate your assistance with my questions. Unfortunately, the system does not apply agent tags to tickets when they are assigned. I have tested it and only Requester tags are applie...
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Hi I noticed this thread was still open so I was hoping to add to it with a request. Is it possible to add Agent or Assignee conditions to the Condition field in triggers? Currently the only option...
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For triggers, the only option I can see are tags for tickets. In fact, there are Condition options for Ticket, Requester, or Other, but nothing for Assignee. How would I use agent/assignee tags in ...
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Hello, Can an agent or assignee user tag be added to a ticket? Or for the example listed in the article, where can {{ticket.assignee.tags}} be used?
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Thank you for your contributions everyone. I was able to set the subsections in the Category view, but how would I set the subsection to be listed before articles instead of after?
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Hi Dave, We originally thought we could set it up for Assignees as an Out of Office trigger. The conditions would be if the User Field (set as a checkbox) was checked for the Assignee, then for any...
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Currently when creating a custom user field and adding it as a condition in a trigger, it only applies to the Requester. Is it possible that the user field condition can be applied to the Assignee ...
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Related question: Is it possible to hide the Organizational field to requesters that are associated with multiple organizations and just have the ticket be automatically associated with the Helpcen...