Joanne Chow
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Atividade mais recente por Joanne Chow-
Joanne Chow comentou,
Another use case is when a preview link has expired, it is difficult to find which article was awaiting review. The article preview link contains the article ID so being able to search via article ...
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Joanne Chow comentou,
Hi Dane, Would you be able to recommend a workaround that would enable me to get multiple articles reviewed efficiently without spamming the reviewer with multiple emails? Thank you
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Joanne Chow comentou,
How do tags and labels work together? Are labels now meant to be more internal facing for content management purposes? For example, if I label a log in article with 'Q3 release' or 'duplicate' or '...
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Joanne Chow comentou,
When assigning articles in bulk, the assignee receives multiple separate emails. Is it possible to consolidate the notification emails into one email that contains links to all the articles?Thank you.
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Joanne Chow criou uma publicação,
Preview link expiry timeframe is too short
Please extend the validity of the article preview link beyond 1 hour. It is unrealistic to expect others to review content within such a short time frame. 3 business days would be the minimum. Th...
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Joanne Chow comentou,
Sharon Burton We have almost the same use case and are also looking into Paligo to overcome this. Sounds like Paligo is serving you well and would serve us well too.
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Joanne Chow comentou,
Experiencing the same limitations here. Having to copy and paste from Google Docs due to not being able to view historical comments or mark up parts of an article natively within Zendesk adds addit...
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Joanne Chow comentou,
Is there a chance to retain the note history as a way to document the changes made and the rationale behind those changes?
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Joanne Chow comentou,
Adding a comment to show my support for this feature. It would be extremely helpful to be able to edit the content structure in a sitemap view and being able to move a whole branch of articles from...
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Joanne Chow criou uma publicação,
Report on Promoted Articles
I need a report that allows my team to understand the efficacy of promoted articles. Essentially, we need to know whether promoting the most viewed articles has resulted in any improvement in our c...