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sushmitha.satish

Entrou em 16 de out. de 2021

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Última atividade em 16 de out. de 2021

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sushmitha.satish criou uma publicação,

Publicação Feedback - Reporting and analytics (Explore)
Guide dataset:Top upvoted and top downvoted article
We are looking forward to creating below report in zendesk:
1.Top 5 upvoted article 
2.Top 5 downvoted.
However, it looks like we do not have a metrics available to pull this data.
The metric(article vote), i beleive is sum of Upvote+downvote.
Hence we tried to create a custom metrics for the same.The challenge here is that we do not have any field to give only upvote or downvote
Kindly add in a metric that helps us to pull out these data's.

Publicado 20 de set. de 2021 · sushmitha.satish

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sushmitha.satish criou uma publicação,

Publicação Feedback - Reporting and analytics (Explore)
Second and Third Reply

Hi Zendesk,

Please have second and third reply time implemented in Explore

Publicado 30 de ago. de 2021 · sushmitha.satish

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