Crystal Shepherd
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Atividade mais recente por Crystal Shepherd-
Crystal Shepherd comentou,
I agree with Monica and many others above. We need the play mode feature view based, not role based to allow for more efficiency and flexibility with our agents. At times it hinders productivity in...
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Crystal Shepherd comentou,
I agree. We hold teams accountable to updating customers and to have a report that shows time since last update in business hours/days instead of calendar allows us to report correctly on agent upd...
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Crystal Shepherd comentou,
Thank you for the update, hope to have a release date announced early 2023. I'll agree with everyone here that this is a much needed feature. Using chat in Zendesk support is always such a great ex...
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Crystal Shepherd comentou,
Agreed, not being able to report the date since the last update the same way you would report on days since created is a much-needed feature.
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Crystal Shepherd comentou,
Totally agree! I need to add a couple of groups to multiple macros, and I have to manually go into each macro and search for each group I want to add to each macro. Very time-consuming.
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Crystal Shepherd criou uma publicação,
New Team Members Page Default - Can't change groups easily
I like the new team member page, and I've used it often, however.... Now that the new team members page is replacing the old, you can't change people's groups or profiles unless you open 3 differen...