Crystal Shepherd
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Atividade recente por Crystal Shepherd-
I agree with Monica and many others above. We need the play mode feature view based, not role based to allow for more efficiency and flexibility with our agents. At times it hinders productivity in...
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I agree. We hold teams accountable to updating customers and to have a report that shows time since last update in business hours/days instead of calendar allows us to report correctly on agent upd...
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Thank you for the update, hope to have a release date announced early 2023. I'll agree with everyone here that this is a much needed feature. Using chat in Zendesk support is always such a great ex...
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Agreed, not being able to report the date since the last update the same way you would report on days since created is a much-needed feature.
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Totally agree! I need to add a couple of groups to multiple macros, and I have to manually go into each macro and search for each group I want to add to each macro. Very time-consuming.