Adrian Chao

Hey Jordan Abu-Sirriya, is it on a roadmap to develop such an integration? Customers often initiate conversations with my team via replying to stories or posts, which is usually clearly indicated on Instagram's chat window.

My workplace regularly posts a sufficiently diverse array of products and services, at a sufficiently high tempo, that it can be difficult or near impossible to figure out what a customer is reacting to.

More importantly, as our social channels occasionally act as a funnel into product support inquiries, I find it reflects poorly on the brand to have to ask a customer what issue they're inquiring about. Without systems like Zendesk's helpbot to prompt them for more info, it'd be beneficial to have as much context as possible.

Hi all,

Without fully numbered pagination of the comments, it's hard to search through them, so I apologize if I'm repeating another request, but I have a question/request:

We routinely field inquires about a number of different products over instagram DMs, but  because the Zendesk integration doesn't allow us to see what post or story initiated the interaction, we currently have to spend time asking what they're talking about.

It's not the best look.

Is it possible to see the original context natively in Zendesk? It'd also be nice to quickly reflect back some of the enthusiasm folks show for our stuff.