Pluriell SRL (EMEA Partner EUR)
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Atividade recente por Pluriell SRL (EMEA Partner EUR)-
Routing ticket evenly among agents
Hello, I would like to route ticket evenly among three agents.Is there a way where Zendesk can allow that ? Thank you
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What happens if a contact responds via email forwarding?
Hello, If a contact replies to an agent via forwarding a notification from Zendesk, what will happen?Will this response create a new ticket or go into the original ticket? Thank you very much
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How to modify Ticket ID Format ?
RespondidaHello,I would like to modify the Ticket ID format (for example: Txxx).What's the process to follow up to do it ? Thank you very much
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Group assignement with Microsoft Outlook Add-In
Hello,I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.Is there a way to modify that and be able to choose whi...
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How to make a ticket field mandatory depending on the status ?
RespondidaHello,I create a custom field "Due date" How to make it mandatory ((or better, make it appear and mandatory) when submitting ticket with "On hold" status. Thank you
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How to remove "Did you find this helpful?" in article ?
Hello,I would like to remove th question "Did you find this helpful?" displayed at the end of article.How to do it ? Thank you very much
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How to prevent email creation when mail send to the address added include a certain subject
Hello,Using support address to create ticket, I would like certain email sent to this support address not to create ticket depending on words contained in the mail subject.Is there way to realize i...
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How to create a ticket from an email sent to personal mailbox of an agent ?
RespondidaHello,Is there a way to create a Zendesk ticket from an email sent to personal mailbox of an agent ? Thank you very much
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Which is the best CMDB to use with Zendesk
Hello, Currently using Zendesk Support for internal user support, I plan to implement a CMDB (Configuration Management Database).Is there a CMDB recommended to use in complement with Zendesk Suppor...
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How to implement Single Sign On with a Radius Server
Hello,Currently using a Radius Server, I would like to implement SSO for my end user (Zendesk being used as internal support).Do you have any advice or methodology to recommend ? Thank you in adv...