Bobby Koch
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Atividade total133
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Atividade mais recente por Bobby Koch-
Bobby Koch comentou,
are 3rd party telephony solutions usable?
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Bobby Koch comentou,
if we are looking at "backlog recorded date" of yesterday - what time yesterday does this show? is there a way to see what the current backlog is?
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Bobby Koch comentou,
honestly, i dont think it works at all
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Bobby Koch comentou,
this feature barely works
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Bobby Koch comentou,
Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
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Bobby Koch comentou,
what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?
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Bobby Koch comentou,
Plus 1^ we have a lot of feedback for this feature, feels like it has a LOT of potential that we are only jsust starting to see.
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Bobby Koch criou uma publicação,
Favicons Should be Revisited
In Admin Center, the new Zendesk branded logo supersedes any custom favicon/color you use for your account, as far as I can tell. I could be wrong, but havent made it work. This is a problem in ad...
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Bobby Koch comentou,
+1, stumbled upon this one today.
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Bobby Koch comentou,
conflicting information here folks, really frustrating. https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge#:~:text=The%20section%20where,detect%20the%20te...