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Phil Gates

Entrou em 25 de ago. de 2022

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Última atividade em 12 de dez. de 2023

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Phil Gates comentou,

ComentárioZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

Exibir comentário · Publicado 12 de dez. de 2023 · Phil Gates

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Phil Gates comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

Exibir comentário · Publicado 02 de fev. de 2023 · Phil Gates

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Phil Gates comentou,

ComentárioAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

Exibir comentário · Publicado 25 de jan. de 2023 · Phil Gates

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Phil Gates comentou,

ComentárioTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

Exibir comentário · Publicado 23 de jan. de 2023 · Phil Gates

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Phil Gates comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

Exibir comentário · Publicado 23 de jan. de 2023 · Phil Gates

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