Amine Laaguidi

Hi Finley Swarbrick 

I'd check if Zendesk website has configured Jabra headset as default. First time you open Zendesk website, Chrome/Edge ask about permissions. One of this permissions is microphone and which one Zendesk website has to use.

You can try delete cache and access again to Zendesk website. You force to Chrome/Edge to ask again about permissions.

Regards

Hi Gas Gas 

Maybe the issue is that you are trying to fill a custom field with html code or you are using placeholder {{ticket.latest_comment_html}} in the trigger.

Could you share a capture of trigger actions?

Regards

Hi A.A.K. 

Maybe you have a trigger that close the ticket once is created. Could you share a screen capture with ticket events?

You can show ticket events following these steps

Regards

Hi all,

I've just solved this issue. Postman was sending request with Content header as text/plain not application/json.

Thanks for your help Tipene Hughes

Hi Tipene Hughes

Thanks for your quick answer.

I've tried with external_attachment_urls too and same message.

This is my PUT request in Postman

And this is ticket comment:

Also, I've tried without "body_html", only with external_attachment_urls and it doesn't work. Trying without body_html and external_attachment_urls, only with ticket_id, same problem.

Thanks in advanced

Hello,

According with this article in Zendesk support:

https://support.zendesk.com/hc/en-us/articles/4408835158682-Ticket-Comments-API-Announcing-new-Ticket-Redaction-endpoints

Now that Zendesk has enabled storage quota in all instances, we are trying to delete attachments in closed tickets with new endpoints.

We are using the endpoint:

PUT /api/v2/comment_redactions/{ticket_comment_id}

Sending this body json:

{

"ticket_id":1146

}

 

We are getting always record not found in all our requests.

 

Also, we are trying making the PUT request with the same payload made by Zendesk when we redact a comment in Zendesk website via Chrome:

 

Anyone know how to solve this and use API redact to delete attachments in closed tickets?

 

Thanks in advanced

 

Regards