HS Richardson

This is still an issue for our team. Can we please get some answers or resolution to why some members can use the multiplacement EAP but others can't?

As of yesterday, our team has noticed that the section selector within articles is behaving differently for different team members within the same Help Center. Some see the expected behavior, which is checkboxes you can select in multiple locations. Others see radio buttons, and the pre-selected section is a checkbox that's grayed out. In the latter scenario, we cannot select multiple sections, the article can only be placed in one section, and selecting another section moves it. We all have the same permissions within Zendesk.

Orsolya Forster I'm not sure what happened, but now it looks like sections are not showing up again when you create a new article and try to select a section. This occurs when you're in the admin view and try to add an article, which you are then prompted to add a section before you can save. If you are on the front end in a section and click add article, it auto-populates the section you're in.

Orsolya Forster It looks like the items I mentioned are all working as expected now. Thank you for resolving them!

Hi, we ran into another bug. It looks like when you're in a section and click Add Article, it doesn't automatically put the new article within the section, you have to manually do it. When we were prompted to select a section so that we could save, it did not show any sections for us to select. 

We worked around it by using the Arrange feature. However, it's still really buggy within the article section selection.

Hi Katarzyna, this looks good. However, we also noticed that the sections are in random order. They don't follow the arranged order we have nor are alphabetical and this makes it difficult to locate the right sections.

We ran into a bug where we are trying to place an article within a specific section, but it is not showing up properly in the selection module (in this case, Integrations section).