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AJ Sneed

Entrou em 31 de mar. de 2023

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Última atividade em 05 de jun. de 2024

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Atividade mais recente por AJ Sneed

AJ Sneed comentou,

Comentário na comunidade Developer - Zendesk APIs

OMG thank you sooooo much!

Exibir comentário · Publicado 05 de jun. de 2024 · AJ Sneed

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AJ Sneed criou uma publicação,

Publicação Developer - Zendesk APIs

Does anyone know how to multiply 2 custom number fields in a webhook? I'm not able to get it to combine the 2 together. 

Something like the below is what I'm trying to do. No clue on how to write this in the webhook though.

"Value":="Field 1"*"Field 2"

Or

“Value”:="Field 1"*"3"

 

Publicado 04 de jun. de 2024 · AJ Sneed

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AJ Sneed criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We have a lot of groups that fill out integration user information fields for us. I'm needing to be able to easily trigger these tickets to go to specific groups to handle based upon if there is something there or not. We have limited down the number of our forms for ease of access for our clients so this would be extremely beneficial to be able to automate based upon if they filled out an optional text field. Right now our only option is to go to the main group and have them escalate it up from there. 

Publicado 23 de mai. de 2024 · AJ Sneed

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AJ Sneed comentou,

ComentárioEnd users and organizations

Dainne Kiara Lucena-Laxamana Thank you so much! I was fighting with this for a few days and just completely overlooked it. 

Exibir comentário · Publicado 17 de mai. de 2024 · AJ Sneed

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AJ Sneed comentou,

ComentárioEnd users and organizations

I'm creating a 4th brand and need it live for some testing for our account but its showing up as a clickable link when password resets are sent out. Is there a way to remove specific brands from these emails?

Exibir comentário · Publicado 16 de mai. de 2024 · AJ Sneed

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AJ Sneed comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This is the most asked for update from my support teams. Ours is massively based upon organizations and having this on the pop up screen would help save us some time when adding to the organization without having to go to another tab on the screen. 

Exibir comentário · Publicado 09 de fev. de 2024 · AJ Sneed

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AJ Sneed criou uma publicação,

Publicação Q&A - Help center and community

We have JIRA linked in with our instance and are needing to have the JIRA ticket number on the Problem ticket auto fill in to any linked incident tickets for tracking. Does anyone know of a way to do this? ps. I don't have access to our JIRA instance and have to work strictly in ZD, if its a setting on JIRA I can shoot that group a message to have it enabled. I'm just hitting a wall here.

Publicado 01 de fev. de 2024 · AJ Sneed

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AJ Sneed comentou,

Comentário na comunidade Q&A - Apps and integrations

Wow. Brandon thank you so much!

Exibir comentário · Publicado 26 de jan. de 2024 · AJ Sneed

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AJ Sneed criou uma publicação,

Publicação Q&A - Apps and integrations

Does anyone know of a way to link the child incident tickets in Zendesk, to the JIRA ticket number? Our tech group is trying to keep up on how many tickets are coming in to the support center, and currently they are only able to see the main one. Note: they do not have Zendesk access. 

Also if anyone knows of a way that we might be able to pull reporting in Zendesk on this by JIRA ticket number that would be helpful as well. 

Publicado 25 de jan. de 2024 · AJ Sneed

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AJ Sneed comentou,

Comentário na comunidade Q&A - Help center and community

Thanks Brandon. But that's not what I'm needing. I had tried it previously. Needing to specifically limit what shows in the form drop down. Contextual wasn't working in that way for us, we still need to be able to see all ticket form types, just stop them from showing in the drop down that they are able to choose from. 

Exibir comentário · Publicado 25 de jan. de 2024 · AJ Sneed

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